Frequently Asked Questions

Kelor connects to your exchange via API, allowing you to deploy automated trading strategies without transferring your funds. You maintain full control of your assets while leveraging our suite of trading bots, analytics, and risk management tools.

We currently support major Indonesian exchanges including Indodax, Tokocrypto, and Pintu. We're continuously adding support for additional exchanges based on user demand. Check our documentation for the full list.

Simply create an API key on your exchange with trading permissions (no withdrawal permissions needed), then add it to your Kelor account. We'll securely connect and start syncing your portfolio data. The process takes less than 2 minutes.

No coding required. Our intuitive visual strategy builder lets you create custom strategies with drag-and-drop simplicity. You can also choose from our library of pre-built strategies that are ready to deploy.

We never hold your funds. You bring your own API keys from your exchange. Your money stays on your exchange. We can only trade with limited permissions - we cannot withdraw. Even if we're hacked, your funds are safe on your exchange.

Your funds stay on YOUR exchange - we don't move them to ours. If your exchange gets hacked, it's the same risk as if you were trading manually. But we add extra protection with advanced stop-losses that work even if your exchange doesn't support them natively.

All API keys are encrypted using industry-standard AES-256 encryption before being stored. We use secure key management practices and never store your keys in plain text. You can revoke access at any time directly from your exchange.

We only need read permissions to view your balances and trade permissions to execute trades. We never require withdrawal permissions. This means even with full access to your API key, we cannot move funds out of your exchange account.

Yes. Every strategy can be backtested against 10 years of historical market data and paper-traded with virtual capital before you deploy it with real funds. This helps you understand how a strategy performs in different market conditions.

Markets repeat patterns. By testing strategies through Mt.Gox (2014), the 2017 bubble, 2018 crash, COVID (2020), and the 2022 bear market, we know how they perform in ALL conditions - not just bull runs. This gives you confidence in your strategy's resilience.

We offer Grid Trading Bots, DCA (Dollar Cost Averaging), Portfolio Rebalancing, Trailing Stop-Loss, and more. You can also create custom strategies using our visual builder. Check our strategy documentation for detailed guides.

Yes, you can run multiple strategies simultaneously across different trading pairs and even different exchanges. Our system manages resource allocation to ensure all your strategies execute properly without conflicts.

Our bots run 24/7 and include advanced risk management features like stop-losses, trailing stops, and position limits. You can set up alerts to notify you of significant market movements or when your bots take protective actions.

We offer a free tier that includes basic portfolio tracking and limited bot functionality. Premium features like advanced strategies, unlimited bots, and priority support are available through our paid plans.

Kelor does not charge additional trading fees. You only pay the standard fees charged by your exchange. Our pricing is based on subscription plans, not trading volume.

Yes, you can cancel your subscription at any time. Your bots will continue running until the end of your billing period, and you'll retain access to your data and portfolio tracking features.

You can reach our support team through the in-app chat, email, or our community Discord. Premium users get priority support with faster response times. For self-service help, check our comprehensive documentation.

Our system monitors all running bots and will alert you if there are any issues. Common causes include expired API keys or insufficient balance. You can check the bot status and logs in your dashboard to diagnose issues.

Currently, Kelor is available as a web application that works on both desktop and mobile browsers. A dedicated mobile app is on our roadmap for future development.