We're Here to Help

Have questions about our platform, features, or pricing? Our team is ready to assist you.

Office

AXA Tower Lt 45, Jl. Prof Dr Satrio No 18,
Karet Kuningan, Setiabudi,
Jakarta Selatan 12940, Indonesia

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Frequently Asked Questions

Quick answers to common questions

What are your business hours?

Our support team is available Monday to Friday, 9 AM to 6 PM (UTC+7). However, our platform operates 24/7, and automated trading strategies run around the clock.

How quickly will I receive a response?

We typically respond to email inquiries within 24 hours on business days. For urgent technical issues, please mark your message as "Technical Support" for priority handling.

Do you offer phone support?

Currently, we provide support primarily through email and our help center. This allows us to keep detailed records of your inquiries and provide comprehensive, documented solutions.

Can I schedule a demo or consultation?

Yes! For enterprise plans or institutional clients, we offer personalized demos and consultations. Please select "Partnership Opportunity" in the contact form above, and our team will reach out to schedule a call.

Where can I report a bug or security issue?

For security-related issues, please email us directly at security@kelor.com. For general bugs, you can use the contact form above or submit an issue through our help center.